Frequently Asked Questions

Everything you need to know about working with us

We are a direct manufacturer with 15 years of industry experience.

Our production facility covers approximately 2,600 square meters.

Yes. We provide custom product development, packaging customization, and related OEM/ODM services.

The MOQ for standard products is 900 pieces. For first-time customers, a smaller trial order may be negotiated; please contact us to discuss the specific quantity.

In-stock samples can usually be dispatched within approximately 3 days. Custom samples generally take 15 working days. A sample fee is required and may be refunded after a confirmed bulk order is placed.

We follow a strict four-stage quality control process: 1) incoming raw material inspection; 2) in-process inspection; 3) comprehensive sampling inspection of finished products; and 4) final review before shipment. Key checks include burning stability, appearance, dimensions, and specifications to prevent defective products from being shipped.

Currently, we accept Alipay, WeChat Pay, and bank transfer.

After the deposit and sample are confirmed, standard orders generally take 15–20 working days. Lead times for peak-season orders and special custom projects must be confirmed separately.

Standard products are packed in export cartons. Custom color boxes, stickers, labels, and other personalized packaging solutions are available upon request.

Yes. Standard styles support multiple color options. Custom colors can be produced once the applicable MOQ is met, and color samples can be confirmed before mass production.

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